Support
Contact us
- Contact channel
- Please use the contact form below.
- Response time
- We normally reply by email within three business days, excluding weekends, public holidays and the year-end/New Year period.
- What to include
- Your device (iPhone, Android or Web), app version or browser, what happened, and when. For purchases, include the store order number; for Web purchases, include the purchase date and product name.
Frequently asked questions
I want to delete my account
In the app, go to Settings → Account → Delete account to delete it immediately. If you cannot use the app, request deletion through the contact form. The deletion guide explains the steps and what is deleted or retained. Account deletion (Japanese)
I want to report an inappropriate character, story or AI response
Report publicly shared characters and stories from the menu on their screens. To report an inappropriate AI reply, press and hold the message, choose Report and send the reason. We review reports within 24 hours of receipt. Content that violates the Terms is removed or unpublished, and violating users may lose publishing or account access. Reported characters and stories immediately disappear from your view. Terms
I do not want to see a particular creator’s work
Choose Block this creator from a character or story screen menu. That creator’s characters and stories will no longer appear for you. Review or unblock creators from Settings → Support → Blocked creators in the app.
I want to cancel my Plus subscription
Subscriptions purchased in the app are managed by the store. On iPhone, use Settings → your name → Subscriptions. On Android, use Google Play Store → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before renewal to prevent the next renewal. Deleting the app or account does not cancel a subscription. Store refunds follow the store’s rules. For Plus purchased on the Web, use Manage subscription and payments on the purchase page before the next renewal. Access continues until the end of the paid period. Contact us using the form above about duplicate Web charges or purchases that were not delivered. Purchase page
My purchases are missing after changing devices
Sign in with the same store account and select Restore purchases on the app’s purchase screen. If that does not resolve it, contact us with the store order number.
Am I talking to a human?
No. All OTHERLIFE characters are AI. Replies are generated by AI and may be inaccurate or contain unintended content.
Where is my conversation sent?
To generate replies, your input and recent conversation context are sent through our servers to external AI services: Google Gemini, OpenRouter and DeepInfra. See the Privacy policy for details. Privacy policy
What is the minimum age?
OTHERLIFE is for people aged 18 and over. See the Terms for details. Terms